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Client Feedback & Complaints
Our reputation matters a great deal to us and we work hard to
Feedback plays a vital role. We are thrilled when you tell us we
have done a good, or better than good job for you. If you have any
general enquiries or feedback, are particularly pleased with our
service or think we have room for improvement, we would love to hear from you.
It is equally important for us to know if we haven't met your
If a problem emerges we hope that the service team working for
you can deal with it to your satisfaction. If not our Client
Complaint Procedure enables you to involve people independent of
the work (or this firm) in resolving it. We take any complaint
seriously. We undertake to deal with it promptly and thoroughly and
to take appropriate remedial action.
Most importantly, you can rest assured that we learn from
complaints we receive and use them to improve the quality of our
service and the standards to which we adhere.
If you are dissatisfied with the
handling of your instructions by the Firm, you may raise the
concern directly with the partner responsible for the matter in
question. If the issue is not resolved, you may register the
concern with the head of department acting for you, who will cause
it to be thoroughly investigated. If you still remain dissatisfied,
you may refer the matter to either Senior Partner, Advocate
Christopher Bound (in Guernsey +44 (0) 1481 734 236), and Advocate
Nuno Santos-Costa (in Jersey +44 (0) 1534 601730) who will
investigate further or oversee further investigation.
In writing to:
PO Box 140
St Peter Port
40 Don Street