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Client Feedback & Complaints

Our reputation matters a great deal to us and we work hard to maintain it.

Feedback plays a vital role. We are thrilled when you tell us we have done a good, or better than good job for you. If you have any general enquiries or feedback, are particularly pleased with our service or think we have room for improvement, we would love to hear from you.

It is equally important for us to know if we haven't met your expectations.

If a problem emerges we hope that the service team working for you can deal with it to your satisfaction. If not our Client Complaint Procedure enables you to involve people independent of the work (or this firm) in resolving it. We take any complaint seriously. We undertake to deal with it promptly and thoroughly and to take appropriate remedial action.

Most importantly, you can rest assured that we learn from complaints we receive and use them to improve the quality of our service and the standards to which we adhere.

If you are dissatisfied with the handling of your instructions by the Firm, you may raise the concern directly with the partner responsible for the matter in question. If the issue is not resolved, you may register the concern with the head of department acting for you, who will cause it to be thoroughly investigated. If you still remain dissatisfied, you may refer the matter to either Senior Partner, Advocate Christopher Bound (in Guernsey +44 (0) 1481 734 236), and Advocate Nuno Santos-Costa (in Jersey +44 (0) 1534 601730) who will investigate further or oversee further investigation.

In writing to: